Openpath Security
Mobile Badge Update
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Problem: Investor requests for a simplified mobile app and the addition of an ID badge.
Underlying Problem: When an organization has a lot of entries, they must scroll to find them. Additionally, features are shown that users do not have permission to use.
Solution: Create a simplified user interface and create a navigation bar based on permissions to features. This will help the user get to the entries they want to quicker with the “nearby” feature.
Role: Lead and Solo Product Designer competitive research, ideation, design, testing
Team: Claire Calfo - Lead Product Designer | Amanda Whitney - Product Manager | Ross Miller - Lead Engineer | Rachel Koukal - Graphic Designer
Competitive Research
Proxy
Symmetry Mobile
Apple Event ID
User Journeys
ID Ideation sketch phase
Badge Phase 1
Focus groups after phase 1:
Some users do not want a large photo of themselves
“I don’t even open the app, why does it need to change?”
“This new look is less crowded and fits in with the competition
Adding Customization into our Control Panel
Iteration 1
Iteration 3
Iteration 4
Final Iteration
What I Learned
Incorporate more research on my own terms to fully understand the problem.
Include software developers earlier on in the process for discovery of technical limitations ahead of time.
This project encouraged me to start an Openpath Design System as many elements were inconsistent and unfamiliar between product and development.