Mobile Video Integration

Research

Before beginning our process, we talked to users interested in using our new hardware product and conducted some comparative and competitive research on other video management mobile software.

Once we created this competitive analysis, we were able to look closely at our current flows in the mobile app and see where our new video product could fit in.

Design Studio

The Design Studio methodology is a rapid iterative process that allows teams of varied individuals to work together to solve design problems. It is about collaboration, iteration, and idea creation.

Executing this design studio helped us think deeper about the flow we wanted our users to follow and weed out any other edge cases we may have not brainstormed previously. We invited product managers, designers, and engineers to get a strong diverse opinion.

What we learned was that we were trying to add in too many features without focusing hard on the main scope. We decided that while we could add these in eventually, we needed to focus on the two main flows which were: in-app incoming calls and viewing past video events.

Personas

After holding a design studio session, we focused on two main use cases to build out the prototype.

Prototyping

Usability Testing

Using both internal Openpath testers and a software called Maze, I investigated our flow and process to see if we can confirm that the integration would fit into the current product.

Final Prototype